faq
WHAT ARE YOUR CUSTOMER SERVICE HOURS OF OPERATION?
WHAT ARE YOUR CUSTOMER SERVICE HOURS OF OPERATION?
Our regular customer service team operates Monday through Friday from 9am to 5pm CET. Please email europe@apparis.com to contact a team member for support.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
All items take 24-48hrs to process at our warehouse, but please note we do our best to get your order out within 24 hours. We do not process or ship orders on weekends or national holidays. We will contact you via email if there are any issues with your order.
WHAT IS YOUR RETURN POLICY?
WHAT IS YOUR RETURN POLICY?
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a full refund minus the price of the return shipping label within 30 days of delivery. The original shipping cost is not included in the refund. We offer free shipping for customers who are exchanging for another size of the item purchased or another style. Original packaging must be included to receive the full refund. We will not accept returns on orders arriving without tags. Once the return is processed you will have 15 days to mail the order back for a refund.
<br>Items must be returned to us in perfect condition. Make sure all items are exactly how you received them with tags still attached. If the tags are removed, the item is not eligible for a refund and a 15.00 € return shipping fee will be charged to the customer if they wish to receive the item back.
<br>Once your return has been approved by our quality assurance team, please allow up to 10 business days for your return refund to be processed. If the item was damaged upon arrival, please email europe@apparis.com with an image of the damage within 72 hours of receiving the item.
HOW DO I PROCESS A RETURN?
HOW DO I PROCESS A RETURN?
To initiate your return, please email europe@apparis.com with your order number and the reason for your return. You will receive a return label. Print it out, attach the shipping label to your package, and drop it off at your local UPS store. The cost of the return label will be deducted from your refund amount.
HOW CAN I TRACK MY ORDER?
HOW CAN I TRACK MY ORDER?
Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you may track your item. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates. Please contact us at europe@apparis.com if you need additional information.
DO YOU OFFER PRICE ADJUSTMENTS?
DO YOU OFFER PRICE ADJUSTMENTS?
We do not offer price adjustments.
CAN I ADD MULTIPLE COUPON CODES TO MY ORDER?
CAN I ADD MULTIPLE COUPON CODES TO MY ORDER?
Only one discount code is eligible per order.
CAN I RETURN A SALE ITEM?
CAN I RETURN A SALE ITEM?
Items marked as FINAL SALE are not returnable. Additionally, any item purchased with a 25% discount or more is not returnable.
WHAT IF I REFUSE MY ORDER AT DELIVERY?
WHAT IF I REFUSE MY ORDER AT DELIVERY?
If an order is refused at delivery you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment.
WHAT IF I RECEIVE MY ORDER AND IT IS DAMAGED?
WHAT IF I RECEIVE MY ORDER AND IT IS DAMAGED?
In the event of manufacturing defect, please email us at europe@apparis.com with an image of the damage within 72 hours of receiving the item.
DO YOU COVER LOST OR STOLEN PACKAGES?
DO YOU COVER LOST OR STOLEN PACKAGES?
We are not responsible for packages that are lost or damaged in transit. Unfortunately, we cannot reroute a package once the order has been placed, so we strongly urge you to check your shipping information beforehand. We do not currently offer Saturday shipping. Please also note, Standard shipping does NOT include insurance.
HOW DO I CARE FOR MY COAT?
HOW DO I CARE FOR MY COAT?
Please refer to the care instructions on the product pages for specific information on how to care for your APPARIS piece.
It’s normal for you piece to shed a little when it’s new. Gently brush away the extra faux fibers with a natural-fiber brush.
Do not clean your coat too often as too much dry cleaning could damage the coat. Spot clean with a little water if necessary. We recommend dry cleaning it before packing it in its garment bag at the end of the season, so it stays clean and fresh in your closet until next year.
HOW DO I STORE MY PIECE?
HOW DO I STORE MY PIECE?
Simply pack it away at the end of the season in your breathable Apparis garment bag—it’s made to keep your coat clean and fresh until you need it again.
HOW DO I GET IN TOUCH WITH YOUR SALES TEAM?
HOW DO I GET IN TOUCH WITH YOUR SALES TEAM?
To become a wholesale partner, please email europe@apparis.com for more details.